Terms & Conditions

Welcome to the Sankalan website. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. These Terms govern your use of the website, services, and products offered through our platform.

If you do not agree with any part of these Terms and Conditions, please do not use this website.

1. About Sankalan

Sankalan is an online platform that offers packaged food products for purchase and delivery across India. By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

Sankalan reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Continued use of the website after such changes implies acceptance of the updated terms.

2. Products and Availability

All products listed on our website are subject to availability. While we strive to maintain accurate product listings and inventory, certain products may occasionally become unavailable after an order has been placed.

Sankalan reserves the right to:

• Limit quantities of products purchased per order
• Discontinue products without prior notice
• Substitute products with similar items when necessary
• Cancel orders in case of stock unavailability

In such cases, customers will be notified and refunds (if applicable) will be processed accordingly.

3. Product Information

We make every effort to ensure that the information displayed on our website including product descriptions, images, nutritional information, and pricing is accurate.

However:

• Packaging design may differ slightly from images displayed.
• Minor variations may occur due to product batches.
• Nutritional information should be used as guidance and not as medical advice.

Customers are advised to check ingredient lists before consumption in case of allergies or dietary restrictions.

4. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Sankalan reserves the right to modify prices without prior notice.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

Orders will only be processed after successful payment confirmation unless Cash on Delivery is selected.

5. Order Acceptance

After placing an order, customers will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of the order.

Sankalan reserves the right to cancel any order for reasons including but not limited to:

• Product unavailability
• Payment failure
• Incorrect pricing
• Suspicious or fraudulent activity
• Delivery location not serviceable

If an order is cancelled after payment has been made, the amount will be refunded according to our Refund Policy.

6. Delivery and Shipping

Delivery timelines depend on the customer’s location and logistics availability. Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

Sankalan is not liable for delays caused by third-party courier services.

Customers must ensure that the shipping address and contact information provided during checkout are accurate.

7. Use of Website

Users agree not to misuse the website or engage in activities such as:

• Unauthorized access to systems
• Distribution of malicious software
• Fraudulent transactions
• Copying or reproducing website content without permission

Sankalan reserves the right to restrict or terminate access to users who violate these conditions.

8. Intellectual Property

All content on this website including text, images, graphics, logos, designs, and branding elements are the intellectual property of Sankalan.

Users may not reproduce, distribute, or use any content without written permission.

9. Limitation of Liability

Sankalan shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or consumption of products purchased from it.

Customers are responsible for reviewing ingredient lists and ensuring suitability before consumption.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of courts in Bangalore, Karnataka.